Privacy Policy

This privacy policy sets out how BugMuncher uses and protects any information that you give BugMuncher when you use this website, the BugMuncher control panel, and the BugMuncher website feedback tool.

BugMuncher is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The guiding privacy principle at BugMuncher is to only ever collect the bare minimum of data required to provide our service. Your information will never be sold to anyone, and BugMuncher does not track users through the websites onto which it is installed.

BugMuncher may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy was last updated on 24th April 2018, and complies with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679).

It will come into effect on the 25th May 2018 for any user who signed up before the 25th April 2018. For all other users it comes into effect immediately. You can review the previous privacy policy here.

General Data Protection Regulation (GDPR)

Under GDPR, BugMuncher operates as a processor (a third party who processes personal data on behalf of the controller), and BugMuncher’s customers (websites that use BugMuncher to receive user feedback) operate as a controller.

If you are in the European Union you may want to sign a Data Processing Agreement with BugMuncher. You can do so by downloading a copy of BugMuncher’s Data Processing Agreement below, signing it, and emailing your signed copy to legal@bugmuncher.com.

The form will then be countersigned and returned to you email within one working week.

Download BugMuncher’s Data Processing Agreement

BugMuncher’s Data Protection Officer is Matt Bearman, who can be contacted by emailing matt@bugmuncher.com.

What personal data does BugMuncher collect, and how is it used?

Submitting Feedback through BugMuncher

When ever you give feedback on a website using BugMuncher the following personal data is collected:

  • IP Address
  • Approximate location (inferred from your IP address)
  • Primary language
  • Operating system name and version
  • Browser name and version
  • Browser plugins installed
  • Screen width and height (pixels)
  • Browser user agent string
  • A list of recent events that occurred leading up to the feedback being submitted:
    • The URL of any page or AJAX resource that was requested
    • Any Javascript errors that occurred

BugMuncher’s customers can also opt to include the following additional personal data feedback fields in their feedback forms. They can choose whether or not to make these fields required or optional:

  • Email Address
  • Name

The lawful basis for collecting this data is Legitimate Interest as defined by GDPR. This data is used to allow the website to understand feedback, recreate and fix any issues you encountered, and reply to you.

When submitting feedback, you may also opt in to receiving further contact from the website not related to the feedback. This takes the form of a check box, which is default unchecked, so you must explicitly opt in, and therefore falls under the Consent lawful basis as defined by GDPR.

If you choose to include a screenshot with your feedback, the full HTML of the current page, excluding any data in password fields, or fields associated with credit card payments, is sent to BugMuncher. BugMuncher then sends this data to Sauce Labs who generate the screenshots on BugMuncher’s behalf.

Sauce Labs creates a fresh virtual machine for each screenshot, which is subsequently destroyed once the screenshot has been saved. BugMuncher securely deletes the HTML once the screenshot has been saved. The HTML is never stored in any of BugMuncher’s logs.

None of the data listed above is submitted to BugMuncher until you choose to submit your feedback.

All data transfers between your computer and BugMuncher’s servers are encrypted using industry standard SHA-256 with RSA End-to-End Encryption.

BugMuncher does not track or store any information about users who simply visit a website that BugMuncher installed.

BugMuncher will never use the personal data of anyone who submits feedback on one of our customers websites. We will only use anonymised aggregate data to identify trends and improve our service.

All information submitted through the BugMuncher feedback tool is controlled and accessible by the website onto which BugMuncher is installed (BugMuncher’s customer, a.k.a. the data controller). You should check their terms of service and privacy policy to see how they plan to use this data.

BugMuncher customers

As a website that signs up to use BugMuncher to collect feedback, the following personal data is collected:

  • Name
  • Email address
  • Company
  • Position
  • Country
  • Phone number

The lawful basis for collecting this data is Contract as defined by GDPR. This data will be used to:

  • Provide you with the service for which you signed up.
  • Inform you about important updates to BugMuncher’s service.
  • Provide you with useful information about BugMuncher’s features, particularly when new ones are added.

With the exception of situations where the law requires us to contact you (e.g. notification of a data breach), you will be able to unsubscribe from receiving these messages by simply clicking the unsubscribe link in the email.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We understand that no website can every be 100% secure, and in the unlikely event that BugMuncher’s security is breached and personal data is compromised, both the relevant supervisory authority and anyone affected by the breach will be notified within 72 hours of our becoming aware.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

BugMuncher uses third-party analytics software, which use cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Access to your information

Your personal data is always yours. You may at any time request access, correction or deletion of any personal information which BugMuncher holds about you. You may also request that BugMuncher blocks processing of your personal data, in which case BugMuncher must retain just enough information about you to ensure that the restriction is respected in future.

You may request access, correction, deletion and/or blocking of your personal information by emailing info@bugmuncher.com, your request will be executed within 30 days. This will be free of charge, except in rare circumstances where BugMuncher can charge a ‘reasonable fee’ when a request is manifestly unfounded or excessive, particularly if it is repetitive.