Feedback tips | 06 Nov 2026
There's no single web testing tool that checks everything. This guide picks nine of the best, groups them by what they test, and helps you choose the right mix for your website, web app or online course.
Feedback tips | 31 Oct 2026
Collecting feedback is the easy part. Here are eleven ways to respond to customer feedback, good and bad, and turn it into improvements, with example replies you can copy.
Feedback tips | 24 Oct 2026
Testing your website confirms that it works as intended, for everyone, on every device. This seven-step checklist covers what to test before launch, the free tools that help, and how to keep testing once real visitors arrive.
Feedback tips | 18 Oct 2026
Good website feedback doesn't happen by accident. This step-by-step guide covers the three kinds of feedback, how to collect each one, and how to organize, respond to and act on what you hear.
Feedback tips | 18 Oct 2026
A feedback button only pays off if people use it. Here are five factors that decide whether your website or app needs a user feedback tool, with real feedback rates from our own data.
Feedback tips | 12 Oct 2026
A website feedback tool works best when you give it a specific job. Here are five places it earns its keep, from student portals to beta launches, with real examples and what to look for in each case.
Feedback tips | 12 Oct 2026
AI has changed live chat, but it hasn't changed what a developer needs to fix a bug. Here's how to decide between a feedback tool and a live chat widget, and when to use both.
Feedback tips | 11 Oct 2026
Most website feedback tools fall into one of three camps, and picking the wrong camp wastes more time than picking the wrong product. We compare Userback, Marker.io, BugHerd, Usersnap and Saber Feedback.
Product | 16 Mar 2022
Saber Feedback uses geolocation to determine where each feedback report came from. We've made this more accurate.
Product | 02 Feb 2022
With Saber Feedback, you can add a floating feedback button to your Help Scout-hosted help center. Here's how.
Our story | 25 Jan 2022
I run Saber Feedback, a feedback widget you can add to any website. Each January I like to reflect on how our product and company has evolved in the last year. Here's a summary of what we did in 2021.
Product | 28 Dec 2021
Want to disable the screenshot feature from your feedback form? We've added a simple way to hide the 'add screenshot' button.
Feedback tips | 03 Nov 2021
Collecting feedback on your website and UI is one of the most effective ways to gauge how your website is tracking with users. It gives you a direct insight into how they use your website, how they feel while using it, and whether or not they're encountering an aspect of...
Product | 19 Oct 2021
Today we released a major update of Saber Feedback's web app. It is the same Saber Feedback with the same features, and a couple of new ones. It has an improved visual design and gives us ease and productivity when deploying fixes and improvements.
Feedback tips | 05 Aug 2021
Feedback is crucial to understand where your business is going right and wrong. Across all industries, companies must identify improvement opportunities and take action to deliver the best possible customer/user experience. Why does it matter so much?
Feedback tips | 24 May 2021
Overlooking user experience is a huge mistake for any business, no matter how big or successful. It’s vital that businesses take the time to identify UX issues and resolve them to provide a quality experience.
Product | 10 May 2021
Update: This problem is now resolved.
Product | 23 Apr 2021
Several of our competitors call themselves a “CX platform”. We are not a CX platform. We are a dead-simple way to add a feedback button to your website or web app, and to get the feedback you receive into the tools you are already using.
Our story | 06 Apr 2021
April seems late for a yearly report. But April 1st marks one year since I acquired Saber Feedback. So actually the report is quite timely.
Product | 25 Feb 2021
Our feedback button is now visible and ready to click much quicker than before. In most cases it will seem to be instantly available to your website visitors.
Product | 24 Feb 2021
In recent months we’ve been working on making our feedback widget much better. These improvements are now available for all our customers.
Product | 23 Feb 2021
We've overhauled our feedback button to give your customers a much better experience.
Feedback tips | 22 Feb 2021
There are plenty of WordPress plugins for gathering user feedback and transforming your site into a lean, mean, converting machine. But navigating the variety of plugins can be tough if you’re new to actively sourcing and managing user feedback.
Feedback tips | 24 Jan 2021
Your applications must align with the standard of quality you want to be known for. You don’t want any oversights to frustrate users or drive them away to a competitor. Fortunately, you can save time and avoid potential mistakes with web application testing.
Product | 29 Dec 2020
We've updated our WordPress plugin. Unfortunately, for technical reasons, we had to close our existing WordPress plugin, and create a new one. Find out what you need to do to update.
Feedback tips | 17 Dec 2020
You can improve your website's functionality with website widgets. We share and review seven of the best available.
Feedback tips | 26 Nov 2020
Gathering feedback for your website is one of the most important elements of providing a positive customer experience, but getting it as fast as possible is vital.
Product | 23 Nov 2020
Our widget now downloads faster and has better client-side caching. Your feedback button is already benefiting from these improvements.
Feedback tips | 26 Oct 2020
A feedback button is an icon visible on the pages of your online course. It makes it easy for your customers to give quick feedback on your course without leaving the page they are on. You can use that feedback to continually improve your course.
Our story | 19 Oct 2020
As of 1st January 2021, our free plan will no longer be available.
Feedback tips | 13 Oct 2020
When should you get feedback on your online course? Should you give away your course for free? What are the best ways to get feedback?
Feedback tips | 09 Sep 2020
Online courses are increasing in popularity, but how can you make sure yours is providing great value to your students? Ask your students and staff for feedback using one of these web tools.
Feedback tips | 21 Aug 2020
How you sell your online course affects how much profit you make, how many marketing options you have, and even how you create your course in the first place. In this article we'll look at your three main options
Feedback tips | 07 Aug 2020
We look at tips that will help you decide on a suitable price. We then look at pricing tactics that can help you sell more, no matter what actual price you decide on for your course.
Feedback tips | 03 Aug 2020
You've already created an online course, or are part way through. How do you improve it so you sell more? We'll look at 3 strategies to make your online course the best on the market.
Our story | 06 May 2020
We're the Barbary Software team, and we're delighted to own Saber Feedback. It's a great product, with lots of promise. Here's why we bought Saber Feedback and what we intend to do with it.
Our story | 01 Apr 2020
Saber Feedback's founder Matt Bearman wrote a series of posts describing his journey turning Saber Feedback from his side project into a profitable startup. Read how Matt's journey with Saber Feedback came to a successful conclusion.
Case study | 18 Sep 2018
WPLMS is a great affordable WordPress learning management system. This review will look at the good and bad aspects of WPLMS, and who it suits best.
Case study | 06 Sep 2018
LearnDash is a WordPress learning management system (LMS) that you can use to create and sell online courses. This review will look at the good and bad aspects of LearnDash, and who it suits best.
Product | 06 Aug 2018
This post is a personal anecdote from the previous owner of Saber Feedback, the feedback button you can add to any website. You can read more recent Saber Feedback news here.
Product | 30 Jul 2018
What's happening with BugMuncher? Well, I finally bit the bullet and executed the name change I've been threatening to do for literally years. Say hello to "Saber Feedback".
Product | 24 Apr 2018
If you want to make the most of your shiny new feedback button, here are a few things you can do to encourage its use.
Product | 01 Sep 2015
This post is a personal anecdote from the previous owner of Saber Feedback. You can read more recent Saber Feedback news here.